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Filipino Groceries Retail & Wholesaler, Student Visas, Money Transfers, Balikbayan Boxes, Sea & Air Freight

Terms & Conditions

Exchange Rate



29 May 2022

Self Service Money Transfer

Balikbayan Box

Door to door

Australia to Philippines

Sea freight balikbayan box service

In these Terms and Conditions “we” and “us” and “Pinoy Warehouse” mean we Pinoy Warehouse 6 Ivan Street, Arundel and “you” means you the customer.

These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. The Contract can only be varied in writing by letter or email.

We sell and ship products primarily within Australia. We may make deliveries outside of Australia on a case by case basis.

If you are under the age eighteen (18) years you cannot place orders with PINOY WAREHOUSE.

By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years.

You may place an Order by filling in the Order Form on the PINOY WAREHOUSE Web Site and clicking the “Submit My Order” button.

By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions.

Information contained on PINOY WAREHOUSE website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any products; however PINOY WAREHOUSE will make every effort to supply products to you.

If we cannot process or accept your Order after payment is received we will contact you by email or telephone

We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud.

Promotional offers cannot be used in conjunction with any other offer and cannot be used when redeeming gift vouchers.

PINOY WAREHOUSE reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

PINOY WAREHOUSE currently accepts payment by Visa, and Mastercard and Paypal only.

Payment processing will not begin until we receive all the information we need.

Business days are MONDAY through FRIDAY 9AM TILL 6 PM, SATURDAY 9AM TILL 5 PM and SUNDAY 10 AM TILL 2 PM, excluding QLD and  NATIONAL Public holidays.

We will process card payments at the point of order or shipping, we will email a tax invoice to you with your Order Confirmation. Your tax invoice is your proof of purchase. 

Debit cards and cheque cards have daily spending limits that may delay the processing of your order.

You may be required to provide further identification for additional security reference checks.

PINOY WAREHOUSE purchases include GST where applicable.

PINOY WAREHOUSE reserves the right to change prices for products displayed at any time before you place an order.

The price of products shown excludes shipping costs

Shipping costs are shown separately on the product page and ARE CALCULATED BASED ON YOUR LOCATION AND DISPLAYED IN YOUR SHOPPING CART. A $10 charge will be applied for all returned parcels, except where the goods are deemed faulty. RETURNS WILL NOT BE ACCEPTED AFTER 7 DAYS EXCEPT WHERE THE GOODS ARE DEEMED FAULTY, PLEASE EMAIL OR CONTACT US IMMEDIATELY.

Subject to these Terms and Conditions, we will supply to you the products indicated on your Order Confirmation.

We attempt to ship within 24 hours but due to a huge selection and our aim to maximise use 'by period" on slower moving items, sometimes products may go out of stock. We are usually able to restock within a matter of days and in these instances delivery may take up to 10 working days from the date of your order, however we do not guarantee that we will deliver within this time frame.

PINOY WAREHOUSE will make every effort to deliver your order according to the estimated delivery times. The estimated delivery times are in business days of the courier (Monday through Friday) excluding Public holidays.

We encourage you to visit the “My Account” section on our website to view the delivery status of your Products.

Unless otherwise agreed by us, we will deliver your products to the address indicated on your order confirmation. If no-one is available to take delivery of your products, our carrier (SENDLE) will leave a card so you can pick-up your product from your local Post Office. Title and risk of loss to all Products will pass to you on delivery. Occasionally we may use the services of carriers other than SENDLE.

Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes     the application of those guarantees.

For more information about your rights as a consumer, see the Australian Consumer Law website at

If a Product has a minor defect, we will provide a replacement or a refund ONCE PHOTO EVIDENCE HAS BEEN PROVIDED AND WE HAVE CHECKED . If a product has a major defect, you are entitled to:

reject the goods and receive a refund

reject the goods and receive an identical replacement, or one of similar value if reasonably available.

Note: 'Best Before Boxes' represent outstanding value and are non-returnable and non-refundable.

Please note: If ordering chocolate, confectionery or biscuits, due to the hot temperatures experienced at varying times of the year, you order at your own risk, as we are unable to guarantee chilled carriers or chilled storage along the transport chain.

If you believe that a Pinoy Warehouse product has an unsatisfactory defect, please PROVIDE PHOTO EVIDENCE and contact us for assistance. We will then determine whether to make a refund or provide a replacement.

We encourage the notification of claims under this warranty within 7 days by offering to pay for the return of a product where a claim is notified within that time and we determine that the product is defective. Other cases will be considered on their merits. PLEASE PROVIDE PHOTOS SO WE CAN SEE THE DEFECT

If you change your mind about a purchase or make an incorrect choice, we will provide you with a store credit within 14 days of delivery for unopened products. This does not include opened products except where a defect has been discovered upon opening the product. 'Best Before Boxes' are non-returnable and non-refundable.

To the extent permitted by law:

Our maximum aggregate liability for any product supplied to you shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.

By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing your order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Pinoy Warehouse Products that may be of interest to you.

If you do not agree to our using such data in order to provide you with information on other Pinoy Warehouse Products, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Statement.

While Pinoy Warehouse employs Secure Sockets Layer (SSL) technology software for its transactions with our customers, Pinoy Warehouse will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Pinoy Warehouse. Any unauthorised assignment shall be deemed null and void.

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby. Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.

Pinoy Warehouse reserves the right to change the Terms and Conditions of sale at any time.

Pinoy Warehouse may change seasonal products and/or vintages as and when they become available to allow us to provide you with the most current item and to allow for continuity in the event of such change.

No Pinoy Warehouse employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

To the extent permitted by law, Pinoy Warehouse is not liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Pinoy Warehouse, and Pinoy Warehouse shall be entitled to a reasonable extension of time for the performance of such obligations.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Queensland and shall be subject to the non-exclusive jurisdiction of the courts of Queensland

Oz Global Traders Pty Ltd. ACN 150547541   t/a  a.t.f. JB Family Trust

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